hjaya9 Privacy Policy — Your Information Is Safe With Us

This Privacy Policy ("Policy") applies to the hjaya9 platform and all of its related services. hjaya9 gives the highest priority to protecting your personal information. By using the hjaya9 website, you are considered to have agreed to all the terms of this Policy. Our services are intended only for individuals aged 21 or older. If you disagree with any part of this Policy, please refrain from using our services and contact us directly.

When you register on hjaya9 and use our services, we may collect the following types of information:

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address
• Mobile number (for service communications)
• Residential address
• National ID or passport number (for KYC verification)

1.2 Financial Information

• bKash, Nagad, or Rocket account number (for transaction processing only)
• Deposit and withdrawal history
• Wallet balance and bonus-related information

1.3 Technical Information

• IP address and geographic location
• Browser type, version, and device information
• Cookie and session data
• Login time and site usage patterns

1.4 Gaming Behavior Information

• Play history and bet amounts
• Preferred game categories
• Responsible gaming limits (if you have set them)

hjaya9 may collect your information in various ways:

2.1 Directly From You

When you create an account on hjaya9, complete the identity verification (KYC) process, make a deposit or withdrawal, or contact our customer service team — we collect the information you provide directly.

2.2 Automatic Collection

While you use our site, certain information is collected automatically through cookies, web beacons, and similar technologies. This information is primarily used to improve site performance and personalize the user experience.

2.3 From Third-Party Sources

We may also receive a limited amount of information from trusted third parties such as payment processors, fraud prevention services, and identity verification agencies. This information is used solely to ensure the security of your account and legal compliance.

hjaya9 uses the information collected from you for the following legitimate purposes:

• Account Management: To handle registration, login, identity verification, and account security.
• Financial Transactions: To process deposits and withdrawals and maintain transaction records.
• Customer Service: To quickly resolve your complaints, questions, or issues.
• Fraud Prevention: To prevent unauthorized account access and money laundering.
• Responsible Gaming: To identify patterns of excessive play and provide the necessary support.
• Service Improvement: To fix platform issues, add new features, and improve the user experience.
• Relevant Notifications: To inform you about important policy changes, bonus offers, and service updates.
• Legal Compliance: To follow applicable laws and regulations and meet the requirements of regulatory bodies.

hjaya9 does not sell or rent your personal information. However, in certain circumstances, information may be shared on a limited basis with third parties:

4.1 Service Providers

Only the necessary information is shared with trusted partners for essential services such as payment processing (bKash, Nagad, Rocket), identity verification, and cybersecurity. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

In the case of a court order, a lawful request from a law enforcement agency, or any other legal obligation, hjaya9 may provide information to the relevant authority.

4.3 Fraud Prevention

Specific information may be shared with relevant authorities or industry bodies for anti-money laundering (AML) or fraud prevention purposes.

4.4 Business Transfer

In the event of a business merger or acquisition, your information may be transferred to the new owner. You will be notified in advance in such cases.

hjaya9 uses cookies to ensure the website functions properly and to improve your experience. We use the following types of cookies:

5.1 Essential Cookies

These cookies are essential for operating the site — such as maintaining login sessions and security protections. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences, language settings, and customizations.

5.3 Analytics Cookies

These cookies are used to analyze site usage patterns and improve service quality. The data collected is kept in anonymous and aggregated form.

You can manage cookies by changing your browser settings. However, please note that disabling essential cookies may cause some features of the site to not work properly.

hjaya9 applies industry-standard security measures to protect your personal information:

• SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
• Data Encryption: Stored sensitive information is protected by high-grade encryption algorithms.
• Access Control: Only authorized personnel can access your information, and only to the extent necessary.
• Regular Audits: Our security systems are regularly reviewed and tested.
• Firewall and DDoS Protection: Advanced technology is used to keep the platform protected from cyberattacks.
• Two-Factor Authentication (2FA): Provided for additional account security.

However, it should be noted that no transmission or storage of information over the internet can be guaranteed to be completely secure. We strive for the highest level of protection, but you also bear the responsibility of keeping your account password confidential.

hjaya9 retains your personal information only for as long as necessary. Criteria for determining the retention period:

7.1 Active Account

All information needed to receive services is retained for as long as your account remains active.

7.2 After Account Closure

Even after an account is closed, certain information may be retained for a specified period (generally 5-7 years) for legal, tax, or regulatory reasons.

7.3 Marketing Data

If you unsubscribe from marketing notifications, the relevant information will be deleted or deactivated within a reasonable period of time.

hjaya9 acknowledges and respects the following rights you have regarding your information:

8.1 Right to Access

You may request a copy of your personal information held by us at any time.

8.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. This can be done by logging into your account settings or through customer service.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, some information may not be possible to delete before a set period of time.

8.4 Right to Object to Processing

You may object to the use of your information for marketing purposes and unsubscribe from promotional emails or notifications.

8.5 Right to Data Portability

In some cases, you may receive your information in a structured, machine-readable format.

To exercise these rights, contact our support team at [email protected] or speak with us via the site's live chat.

hjaya9 provides services only to individuals aged 21 or older. We do not knowingly collect information from minors. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using hjaya9, please contact us immediately.

Some of our service providers may be located outside Bangladesh. In such cases, your information may be transferred to and processed in another country. hjaya9 ensures that any international data transfer is carried out with appropriate safeguards and that the relevant parties maintain privacy standards equivalent to this Policy.

hjaya9 reserves the right to update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• A notice of the change will be clearly displayed on the website.
• A notification may be sent to your registered email address.
• The "Last Updated" date of the revised policy will be updated.

Continued use of hjaya9 after any changes will be considered as your consent to the revised policy. For significant changes, we may seek your explicit consent.

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us:

Our privacy team generally tries to respond to your request within business days. More complex matters may take a little longer to resolve, but we will keep you updated on the process.

Protecting your privacy is our commitment. Thank you sincerely for your trust in hjaya9.